Frequently Asked Questions

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To get in touch with us, you can give us a call at 682-738-4128 and leave your name, phone number, and a brief message, or you can email us at info@liveyourbestlifecounseling.com and a staff member will be in touch with you.

During your complimentary 15-minute phone consultation, we’ll take a few moments to learn more about you—such as your current goals for counseling, what you’re seeking support with, and what’s been going on. We’ll also share a bit about our approach and counseling style. Together, we’ll determine whether working together feels like a good fit, and you’ll have the opportunity to ask any questions you may have. 

Yes, we currently accept the following insurances: Aetna, Cigna, Optum, BCBS, Quest Behavioral Health, and Carelon Behavioral Health.

If you do not have the insurance we accept listed above, sessions will be set at the out-of-pocket rates; we may assist you in filing for potential reimbursement through your insurance provider by individual request. A receipt for services rendered can be provided upon request that you can submit to your insurance company for potential reimbursement, known as a SuperBill. 

*Please note that we are NOT in network with Medicaid or Medicare, and even if your Medicaid and/or Medicare policy is managed by one of the above listed insurance companies, we are unable to bill your insurance and you will be responsible for the full cost of sessions.

 Additionally, we do not accept secondary insurance. Clients are responsible for understanding the details of their insurance plan, including coverage, benefits, and limitations prior to continuing with services. 

There are several reasons individuals may choose not to use their health insurance for mental health counseling:

1. Privacy and confidentiality concerns:  Electing to use private pay services allows individuals to receive a concierge service that is more "client-driven" rather than "diagnosis-driven." Using insurance requires a formal diagnosis, which becomes part of a permanent health record. Some may fear this could impact future insurance coverage or privacy in other personal or professional settings. Insurance companies may require detailed treatment plans or progress reports, which could make some individuals uncomfortable with third-party involvement in their care.
2. Limited access to providers: Insurance networks may restrict access to certain therapists, limiting individuals' ability to select the best fit for their needs. Paying privately can sometimes lead to faster appointments with preferred providers, bypassing wait times associated with insurance processes or referrals.
3. Treatment restrictions: Insurance companies often place caps on the duration and frequency of sessions covered, potentially cutting off care prematurely; this makes it challenging for individuals seeking long-term, in-depth therapeutic work, such as trauma-focused or exploratory therapies. Insurers may dictate the types of therapy or treatment modalities that are covered, limiting personalized care approaches. Clients may prefer to set their own therapeutic goals rather than those aligned with insurance guidelines for "medically necessary" treatment. 
4. Billing complications: Clients may prefer to avoid the administrative burden of dealing with insurance claims, approvals, and potential denials, leading to unpredictability in coverage and added stress for clients.
5. High deductibles or copays: Even with insurance, the out-of-pocket costs may still be significant, making it more cost-effective for some to pay out of pocket.

You are responsible for cancelling your scheduled therapy appointment at least 24 hours in advance (72 hours in advance for an EMDR intensive appointment), or you will be charged for the FULL session scheduled.   

Our services are accessible from Monday to Friday, including select evening appointments. Our providers operate exclusively by appointment, offering distinctive availability. We are happy to address any inquiries concerning session timings or availability. 

In addition, all messages received after 5pm Monday through Friday may be addressed the next business day (Friday's messages received after 5pm may be answered Monday). Messages will not be monitored on weekends, nor will they be monitored on holidays or when your assigned therapist is out of the office.

Therapy sessions typically last 45 - 53 minutes, although extended sessions can be provided as well for an additional charge. How often we meet is a decision that you and your counselor agree upon together, based on availability, severity of symptoms, and personal preference. Typically, most individuals start once per week, then move to meeting less frequently when the severity of symptoms have decreased.

At this time, our services are exclusively available through telehealth only to residents located within the state of Texas. We highly value our clients' time and resources and aim to ensure therapy services are easily accessible, allowing individuals to engage in sessions from anywhere in Texas.

We work with teens (13+), adults, couples, and families. 

Yes, we offer counseling services in Spanish. If you prefer to receive services in Spanish, please indicate this in your initial inquiry, and we will be happy to connect you with a bilingual therapist. 

Yes, we can provide faith-based therapy.

For individuals seeking a faith-centered approach, we integrate Christian-Catholic principles, Sacred Scripture, and teachings guided by Biblical truth and the Catechism into the counseling process. This can include prayer, spiritual reflection, and the wisdom of Church tradition. By combining clinical expertise with Christ-centered care, we support you in navigating life’s challenges while growing in your relationship with God and embracing your identity in Him. 

 Therapy can provide a safe and supportive space for healing, growth, and transformation. It can help individuals navigate challenges such as anxiety, stress, relationship struggles, grief, or unresolved past trauma. Beyond relief from symptoms, therapy encourages deeper self-awareness, stronger coping strategies, and healthier patterns of thought, behavior, and connection.

Many find that therapy also becomes a path to renewal—enhancing relationships, supporting family dynamics, and restoring balance in daily life. Because we take a holistic approach, the benefits often reach beyond emotional well-being, promoting overall health and wellness by caring for the mind, body, and soul together.

The greatest impact comes from actively engaging in the process. As individuals integrate what they learn into daily life, therapy can help build resilience and create lasting change.

 Before scheduling an appointment, you will receive an email with links to our online forms. We are a paperless office and all forms must be completed prior to the initial session. If forms are not completed, this may delay the start of your first session, as we do not schedule any appointments until all paperwork is completed.

The intake session is an opportunity to connect and begin the therapeutic journey. Together, we will review your intake forms, clarify needs and goals, and review assessments to help track progress over time. Intake sessions can be up to three sessions, depending on the complexity of needs and goals. This process also allows the therapist and client to begin building a therapeutic relationship and create an individualized treatment plan centered on your wellness goals. Our hope is that you leave feeling clear, empowered, and hopeful about the path ahead.

*Please note: For therapy services for a minor, the necessary online forms must be completed for your child. For custodians of a child, or if you are undergoing a child custody dispute/divorce, the state requires verified custody documents or a current court order confirming your authority to consent for the child’s treatment. We do not offer any court-based or court-required therapy services.

Confidentiality is vital in therapy, fostering trust in discussing sensitive topics. Therapists typically cannot share information without consent but are legally obligated to break confidentiality in cases of suspected child or elder abuse and when a client poses imminent harm to themselves or others. These exceptions ensure safety and protection in critical situations despite the general commitment to confidentiality in therapeutic relationships.

We accept all major debit/credit cards.

Healthcare providers are legally required to provide clients without specific health coverage or using particular types of coverage an estimated bill for healthcare services before providing those services. You have the right to request a GFE for the expected total cost of healthcare items or services. If scheduled in advance, providers must offer a written GFE within specific timeframes: 1 business day for appointments made 3 business days ahead and 3 business days for appointments scheduled at least 10 days in advance. You can request a GFE before scheduling, receiving it within 3 business days. If a bill exceeds the GFE by $400 or more, you can dispute it. Keep copies of the GFE and bills. For more information, visit www.cms.gov/nosurprises/consumers, email FederalPPDRQuestions@cms.hhs.gov, or call 1-800-985-3059.

PRIVACY ACT STATEMENT: CMS is authorized to collect the information on this form and any supporting documentation under section 2799B-7 of the Public Health Service Act, as added by section 112 of the No Surprises Act, title I of Division BB of the Consolidated Appropriations Act, 2021 (Pub. L. 116-260). We need the information on the form to process your request to initiate a payment dispute, verify the eligibility of your dispute for the PPDR process, and to determine whether any conflict of interest exists with the independent dispute resolution entity selected to decide your dispute. The information may also be used to: (1) support a decision on your dispute; (2) support the ongoing operation and oversight of the PPDR program; (3) evaluate selected IDR entity’s compliance with program rules. Providing the requested information is voluntary. But failing to provide it may delay or prevent processing of your dispute, or it could cause your dispute to be decided in favor of the provider or facility.